With call centers in Hong Kong, Germany, China, Indonesia, Vietnam, US, Canada and Costa Rica, we have 600+ seats around the world, anchored by a deeply experienced interviewing and supervisory staff.
These centers cover most major countries with native language speakers, and our in-house CATI capabilities are further augmented by select approved partners in other areas of the world that we don’t cover ourselves.
Furthermore our international call centres enable us to cover projects globally using native language speakers.
Thorough and consistent training programs ensure top-notch interviewing techniques and continuous improvement, and are complemented by blind audits of recorded interviews.
Our centralized software platform allows data collection to carry on 24/7, and real-time reporting via one portal is available.
Our integrated technologies allow respondents to participate in the manner they prefer – online, phone or IVR – and give us the ability to truly integrate multi-mode projects, locally or globally.