PHONE / CATI
With call centers in the US, Canada, Costa Rica, Germany, Macedonia, Hong Kong and Vietnam, we have 600+ seats around the world, anchored by a deeply experienced interviewing and supervisory staff.
These centers cover most major countries with native language speakers, and our in-house CATI capabilities are further augmented by select approved partners in other areas of the world that we don’t cover ourselves.
Thorough and consistent training programs ensure top-notch interviewing techniques and continuous improvement, and are complemented by blind audits of recorded interviews.
Our centralized software platform allows data collection to carry on 24/7, and real-time reporting via one portal is available.
Our integrated technologies allow respondents to participate in the manner they prefer – online, phone or IVR – and give us the ability to truly integrate multi-mode projects, locally or globally.